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As you can see,  nothing is more important to us here at High Noon Holsters® than your satisfaction.  We want every experience you have in dealing with us to not only be pleasant and rewarding, but an outstanding example of customer service.  No one is perfect, even though we strive to be, and from time to time we all make mistakes. 

 As far as customer service goes, here at High Noon Holsters we don't care who made the mistake, the only thing we care about is your satisfaction.  This is why we feel we have the best service policy and customer service in the industry.  Dealing with High Noon Holsters will be a very positiveand memorable experience for YOU! With that said, human mistakes do happen and dealing with a natural product like leather or horsehide can sometimes be difficult. The cows and horses don't always cooperate and we don't always catch them in the act! If a mistake happens from the cows, horses or humans, all we ask is that you give us the "chance to make it right." That's our goal.

For any item purchased direct from High Noon Holsters, we do not have to wait for the return to come in to send you out a replacement or a different product, it just doesn't make sense. We just put the replacement order to the head of the line and ship ASAP. So in other words, whatever leaves High Noon Holsters is charged and whatever is returned to High Noon Holsters is credited. This is the fastest way to do it and less confusing for all of us involved.
 Returns must be made within 30 days after receiving product. Some of our products are non returnable.

Any item purchased direct from High Noon Holsters that is returned accompanied the original invoice or a copy and with a return authorization number will be exchanged or purchase price refunded, your choice.  We pay the round trip shipping.
Returns must be made within 30 days after receiving product. Some of our products are non returnable.

Any item purchased direct from High Noon Holsters that is returned accompanied by the original invoice or a copy  and with a return authorization number will be exchanged or purchase price refunded, your choice.  You pay the round trip shipping.
Returns must be made within 30 days after receiving product. Some of our products are non returnable.

Any defective item ( An uncommon occurrence ) purchased direct from High Noon Holsters may be returned for repair, replacement, exchange or full refund, your choice. We pay the round trip shipping.  Our return percentages for defective items are so low they are almost immeasurable. But if it happens,  defective item returns are top priority here at High Noon Holsters.
Returns must be made within 30 days after receiving product.

Any other returns must be made within 30 days after receiving product. Please call first because minor situations can be worked out over the phone. No returns will be accepted without prior factory authorization. Returns cannot be accepted for items that are altered, discontinued, custom made, or not purchased directly from High Noon Holsters.

 

Also, we have to draw the line somewhere, 30 days is 30 days. Please do not call if you are out of the 30 days. We understand your situation is uniquely different and that 30 days was not enough time, you changed guns, changed your mind, gained weight, lost weight etc etc. We do not want to tell you no, but we have to.  Its also not fair to all the customers that do follow the rules.

 

  1. Call or E-mail to get a Return Authorization Number (RA#)  727-939-2701  Questions@HighNoonHolsters.com
  2. Write your return number on the invoice. Its the paper work that came with the holster.
  3. Put the invoice in the box.
  4. State reason for return.
  5. Please ship product back thru the U.S.Mail ONLY, shipping any other way, you will not receive credit. Ship in a BOX, not a padded envelope, they are easily crushed in transit and will void the guarantee. 
  6. DO NOT REQUEST A SIGNATURE ON THE PACKAGE. THIS WILL DELAY THE RETURN AND IT MAY BE RETURNED BACK TO YOU BY THE POST OFFICE. WE GO OFF HOURS TO THE PO BOX AND CANNOT SIGN.
    Delivery confirmation is a better choice if you need proof the package got to us.
  7. Insuring the package is also a good idea in case it gets lost.
  8. Credit will be given 2 to 3 weeks AFTER we receive the package, not the date you shipped it. We go to the PO box one time per week. To make it convenient for you, we will E-mail you with the date, exact time of the credit transaction and the transaction ID number for your records when we credit your account.

Return Address is:

High Noon Holsters
 P.O. Box 1923
Tarpon Springs FL 34688